Service Desk

At PJPros, our Service Desk is your dedicated frontline support team—ready to solve problems quickly and keep your business running smoothly. Whether you need technical troubleshooting, network assistance, security support, or help managing day-to-day IT tasks, our experts deliver fast, reliable, and friendly service. We focus on minimizing downtime, protecting your systems, and giving you peace of mind so you can focus on what matters most: growing your organization.

Network & Device Management

Secure, monitor, and maintain your routers, switches, desktops, and mobile devices.

EHR & Practice Software Support

Full lifecycle support for your electronic health record systems—from setup to troubleshooting.

Automated Backup & Disaster Recovery

Ensure your data is safe and your operations recoverable after an outage.

Website Support & Maintenance

Keep your practice’s website secure, updated, and compliant with ongoing support and hosting guidance.

HIPAA Risk Assessments & Security Audits

Identify vulnerabilities and ensure ongoing compliance with federal regulations.

Email & Communication Systems

Set up secure email, patient portals, and internal messaging with encryption and access controls.

Telehealth Enablement & Workflow Automation

Launch telemedicine services and streamline your daily processes with custom automation.

VoIP Phone Systems & Call Routing

Implement affordable, scalable voice solutions tailored for busy medical offices.

Wi-Fi Management & Guest Network Setup

Fast, secure wireless internet for staff and patients—with usage policies built in.

VoIP Phone Systems & Call Routing

Implement affordable, scalable voice solutions tailored for busy medical offices.

Wi-Fi Management & Guest Network Setup
Fast, secure wireless internet for staff and patients—with usage policies built in.